Support Engineer

Location: Palo AltoSummary:
The purpose of the Support Engineer position is very simple: do everything you can to help resolve the user’s issue. This involves taking often challenging technical issues from the customer via phone or email and doing everything that is necessary to resolve the issue quickly and professionally. You will be expected to handle all Level 1-3 issues and your day will have a mix of all kinds of different support requests. This position works with users to determine and resolve their issues with the CK-12 FlexBook System. This position focuses on utilizing exceptional customer service skills along with technical skills and expertise to resolve application issues.

Essential duties and responsibilities include the following. Other duties may be assigned.

This position interacts with customers, partners and internal staff. The role requires coordination and support between CK-12′s end users, internal staff, and external partners to ensure satisfactory resolution of issues. This position is responsible for resolving issues that may involve short turnaround times and challenging customer interactions. Support Engineers must be able to maintain a professional attitude and composure throughout all situations. Requires written documentation of customer communications in a support ticketing system.

Education/Experience:
Bachelor’s degree (BA/BS) from four-year college or university, or equivalent combination of education and experience. One to two years related technical support experience and/or training; or equivalent combination of education and experience. Proven ability to excel in highly dynamic environments required. Prior customer support experience highly desirable.

All Support Engineers require:

  • Excellent written and verbal communication skills
  • A customer oriented mindset to be the advocate for each and every user
  • A natural love for technology that is reflected in your professional and personal life
  • A methodical mindset towards troubleshooting issues
  • Basic programming fundamentals to assist in debugging
  • Knowledge about web applications, standard web user behaviors and interactions,

An ideal candidate also has expertise in:

  • Shell scripting with Bash, Python, or other scripting language
  • Windows Desktop support
  • Linux and the LAMP Stack
  • Experience with Request Tracker or other support ticketing system
  • Programming proficiency in Python, Java, or other OO oriented language.
If you wish to apply for this position, please email your resume to jobs@ck12.org with “Support Engineer” in the subject line.  Principals only, no recruiters.  US Citizens and Permanent Residents only.

CK-12 is hiring for its Summer Graduate Intern Program

In addition to its other regular job postings, CK-12 is recruiting stellar, summer graduate interns to work on one or more of its Science or Math projects.  In your cover letter, please express your expertise and interest in one of the projects and associated subject area(s)–see project descriptions below.  This opportunity is a paid internship, unless student is working to fulfill community service requirements.
Skills:

  • All applicants: passion, commitment, strong work ethic, research skills, proactive, precise attention to detail, ability to work with minimal supervision based on a provided project description.
  • Basic software experience: Wiki, Microsoft Word, PowerPoint, Excel, Google docs.
  • Advanced software experience:  Adobe Flash to create animations; Proficiency creating high-resolution figures using Adobe Illustrator, Photoshop, or similar art program.

Internship Benefits:

  • Unique learning experience at an organization committed to 21st Century education; resume builder; see your name credited in our digital FlexBooks; get community service hours; exciting, innovative, and inviting team environment; snacks available!

Requirements:

  • Students must commit to at least 8 weeks, working either mornings and/or afternoons on Monday through Friday in our offices or virtually (subject to discussion).
  • In your cover letter, please provide a critique of CK-12’s site (www.ck12.org) and tell us what new features would make it more compelling for the student. Put yourself in the shoes of a student looking to access, learn, and benefit from the use of the site.
How to Apply (Deadline to apply:  May 30th, 2011):
Please email your cover letter and resume to jobs@ck12.org with  “Summer Graduate Intern Program” in the subject line.  Please also submit one teacher recommendation letter to either jobs@ck12.org or by mail to Gary Clarke, CK-12 Foundation, 3430 Bayshore Road, Suite 101, Palo Alto, CA 94303, USA.

Project DescriptionsDEVELOP PROBLEM BANKS
Work with Book Manager to develop problem banks for CK-12’s Math/Science Concepts. As part of this project, you will develop problem-sets and worksheets that include fully worked out solutions and are closely tied to concepts relating to middle and high school math and science courses of study.APPLYING METADATA
To help improve CK-12’s site search and browse capability, you will provide accurate content descriptions and keywords for thousands of our concept artifacts.

RESEARCH AND COLLECT EDUCATIONAL RESOURCES
Work with Book Manager to research and vet educational artifacts across the Web that will enrich CK-12’s Math/Science Concepts. As part of this project, you will focus on identifying embeddable resources / ancillaries for CK-12’s Math/Science Concepts.

MULTIMEDIA DEVELOPMENT

Help create multimedia objects, such as animations, and other enrichment activities for selected CK-12’s Math/Science Concepts. Adobe Flash, HTML5, or AJAX experience a plus!

REVIEW PROJECTS

Work with Book Manager to review selected projects for accuracy and quality. As part of this project, you will focus on concepts relating to middle and high school math and science courses of study.

CONCEPT MAPPING PROJECT
Work with Book Manager and Curriculum Alignment to create descriptive Subject Area Maps of CK-12’s Math/Science Concepts and the larger superset of S.T.E.M. topics, nodes, and relationships among them, in ultimate support of content organization, user interface, and links to curriculum standards.

For all other CK-12 job postings, please visit the Jobs page.

California Charter Schools Conference

CK-12 Foundation is proud to be the presenting sponsor of the

18th Annual California Charter Schools Conference


When: March 7-10, 2011
Where: San Diego Convention Center
San Diego, CA

Four Chances to Win an iPad!

Visit booth #413 for a hands-on FlexBook demonstration to learn more about how you can deliver a customized textbook to your students. While you’re there, you may enter our raffle for a chance to win a FREE iPad! We will be raffling off 2 iPads on Tuesday and 2 iPads on Wednesday.

You’re Invited

Join us in the San Diego Convention Center’s Mezzanine Lobby for a cocktail reception on Tuesday, March 8th, at 6:30pm.

About the Conference

The California Charter Schools Conference inspires academic excellence, operational integrity and unity among charter schools throughout California.

What You Will Learn

The goal of the conference is to bring together the entire charter school community to support one another in achieving excellence in every aspect of running a school. Innovative charter leaders from throughout California will present their proven strategies for increasing student achievement and closing the achievement gap. Our experts will lead sessions about balancing your budget, obtaining a new facility, creating a safe school environment, building a productive and excellent board and how to strongly advocate for you school on the local, state and federal level. We will also have new programming about technology, fund raising, developing new charter schools, independent study and online learning.

Who Should Attend

The conference is for teachers, board members, administrators, business managers, parents, university educators, political leaders, business partners and community stakeholders. Every year the conference features an all-new program, so many attendees come again and again.


For more information about the conference and to register, please visit: http://www.charterconference.org/2011/.
To schedule a meeting with CK-12 at the conference, please email info@ck12.org with “CCSA” in the subject line.

Science Books Page

CK-12 Earth Science – Middle School
A work in progress, CK-12 Earth Science for the middle school student covers the study of Earth – its minerals and energy resources, processes inside and on its surface, its past, water, weather and climate, the environment and human actions, and astronomy.
For the HTML version, click here.
For the PDF version, click here.

CK-12 Life Science – Middle School
An introduction to Life Science, this FlexBook for the middle school student is a work in progress covering seven units: Understanding Living Things; Cells: The Building Blocks of Life; Genetics and Evolution; Prokaryotes, Protists, Fungi, and Plants; The Animal Kingdom; The Human Body; and Ecology.
To view the book, click here.


CK-12 Earth Science – High School
A work in progress, CK-12 Earth Science for the high school student covers the study of Earth – its minerals and energy resources, processes inside and on its surface, its past, water, weather and climate, the environment and human actions, and astronomy.

To view the book, click here.


CK-12 Biology
CK-12 Biology is a high school FlexBook covering cell biology, genetics, evolution, ecology, microorganisms, eukaryotes, plants, animals, and physiology – it is a work in progress.
To view the book, click here.

CK-12 Chemistry – Second Edition
A new and improved second edition, this FlexBook covers: Scientific Method; Matter; Atomic Structure; Elements & Their Properties; Chemical Reactions; Stoichiometry; Chemical Kinetics; Physical States of Matter; Thermodynamics; Nuclear Chemistry; and Organic Chemistry.
To view the book, click here.

New FlexBooks available this fall

The following FlexBooks are available for use this coming school year. They are available as PDF downloads, though some are already fully loaded on CK-12’s official FlexBook System.  We are making these books available NOW, even though they are works in progress, so teachers can preview them for early adoption. If you have any questions, please send them to info@ck12.org.
Middle School Math and Science
CK-12 Middle School Math – Grade 6
This FlexBook covers the fundamentals of fractions, decimals, and geometry. Also explored are units of measurement, graphing concepts, and strategies for utilizing the book’s content in practical situations.

This FlexBook provides lessons that solidify students’ basic understanding of number, space and chance. It will continue to highlight patterns within arithmetic to prepare students for Algebra I.

A work in progress, CK-12 Earth Science for the middle school student covers the study of Earth – its minerals and energy resources, processes inside and on its surface, its past, water, weather and climate, the environment and human actions, and astronomy.

An introduction to Life Science, this FlexBook for the middle school student is a work in progress covering seven units: Understanding Living Things; Cells: The Building Blocks of Life; Genetics and Evolution; Prokaryotes, Protists, Fungi, and Plants; The Animal Kingdom; The Human Body; and Ecology.

High School Math and Science
CK-12 Basic Algebra
This FlexBook is an introduction to the algebraic concepts of functions, equations, and graphs for middle-school and high-school students.

Written for the beginner student, this FlexBook provides a clear presentation of the essentials of geometry for the high school student. Topics include Proof, Congruent Triangles, Quadrilaterals, Similarity, Perimeter & Area, Volume, and Transformations.

This FlexBook is an introduction to theoretical probability and data organization. Students learn about events, conditions, random variables, and graphs and tables that allow them to manage data.

This FlexBook is a very much improved second edition and provides an introduction to algebraic concepts for the high school student. Topics include: Equations and Functions, Real Numbers, Equations of Lines, Solving Systems of Equations and Quadratic Equations.

A new second edition, this FlexBook is a clear presentation of the essentials of geometry for the high school student. Topics include: Proofs, Congruent Triangles, Quadrilaterals, Similarity, Perimeter and Area, Volume, and Transformations.

A new and improved second edition FlexBook, Probability and Statistics (Advanced Placement) introduces students to topics in statistics and probability, but finishes with the rigorous topics an advanced placement course requires.

A work in progress, CK-12 Earth Science for the high school student covers the study of Earth – its minerals and energy resources, processes inside and on its surface, its past, water, weather and climate, the environment and human actions, and astronomy.

CK-12 Biology is a high school FlexBook covering cell biology, genetics, evolution, ecology, microorganisms, eukaryotes, plants, animals, and physiology – it is a work in progress.

A new and improved second edition, this FlexBook covers: Scientific Method; Matter; Atomic Structure; Elements & Their Properties; Chemical Reactions; Stoichiometry; Chemical Kinetics; Physical States of Matter; Thermodynamics; Nuclear Chemistry; and Organic Chemistry.

CK-12 Foundation and Leadership Public Schools (LPS) have partnered to introduce College Access Readers.  CK-12 provides the content and platform for low-cost, mass-customization in textbooks. LPS brings to the table instructional expertise and a real-world incubator for urban education. Together CK-12 and LPS are creating a line of curriculum resources tailored to the most challenging demographic in California and the nation. We call these resources “College Access Readers.”  Available as a PDF here.

Operations Engineer

Location: Palo Alto Core Responsibilities:

  • Hands on Windows & Linux Administration in a medium size LAN environment.
  • Monitoring and managing equipments and services in LAN environment like routers, switches, proxy, firewalls, storage units etc.
  • Provide Level 1 & Level 2 support to end users using trouble ticketing system.
  • Asset tracking and inventory of LAN infrastructure.
  • Managing wireless network infrastructure.
  • Setup and maintain small/medium size research LAB’s infrastructure consisting of heterogeneous network aimed at compatibility testing.
  • Provide technical support on core Linux networking services such as NFS/Network/Package Management etc.
  • Manage routine tasks like server/service health checkup, backup etc in cloud infrastructure.

Mandatory Skills:

  1. An undergraduate or graduate degree in Computer Science, Engineering or related field.
  2. Good written communication skills.
  3. Basic understanding of Network and System services.
  4. Basic working knowledge of any one Linux flavor  (commands/shell scripting, installing packages etc.)
  5. Strong conceptual understanding TCP/IP stack, OSI layers and associated protocols.

Good to have:

  1. Certifications: MCSE/MCSA/CCNA/RHCE etc.
  2. Exposed to virtualization technologies like VMware/Xen/VirtualBox.
  3. Exposed to monitoring and backup/restore tools like nagios, veritas etc.
  4. Hands on experience in configuring web, application & database servers like apache, tomcat, mysql etc.
  5. Familiarity and experience with open source applications and development environment is a plus.
If you wish to apply for this position, please email your resume to jobs@ck12.org with “Operations Engineer” in the subject line.  Principals only, no recruiters.  US Citizens and Permanent Residents only.

announcements

New System Upgrade to the CK-12 FlexBook Platform

Dear CK-12 Community

Greetings! In an effort to continually evolve and improve our system we’ve launched a new version of our FlexBooks System, which represents a significant milestone in our journey.

The following flagship features are now supported in our application:

  • Print Preview from Editor
  • Live Media Support to embed and view videos
  • Integrated metadata for enhanced searching
  • Symbol Editor for Math Symbols
  • Anonymous PDF access (no need to sign-in to view a PDF or a book
  • Search improvements (performance, highlighted texts).

Currently, users can access the following books with more titles coming soon:

  • Earth Science
  • Life Science
  • Biology
  • Basic Physics
  • People’s Physics Book
  • Engineering – An Introduction for High School
  • Engineering – Problem Solving with MatLab
  • Algebra I
  • Chemistry
  • Geometry
  • Calculus
  • Trigonometry

Additionally, we have switched to LaTeX for our PDF generation, which means when you print your book you will notice a cleaner layout and a better representation of charts, graphs, and equations. While we are excited to provide you with content it is by no means perfect, and we know we have more work to do. We are diligently working to resolve formatting issues such as images and tables that are not perfectly aligned with text, inconsistencies with image sizes, and inaccuracies in our math content due to content reformatting. We’re also working to improve the readability of the font on our online reader in response to user feedback.

We welcome any and all feedback and take all comments seriously as the success of CK-12’s FlexBooks model will be driven by user feedback and contributions. Our standards-aligned FlexBooks enable quick content updates and edits. Please send your change requests, comments, and suggestions to info@ck12.org.

We look forward to working with users around the globe to further develop our content, platform and dynamically change the nature of education.

Thank you,

Neeru Khosla

Co-Founder and Executive Director

CK-12 Foundation
Murugan Pal

Co-Founder and President

CK-12 Foundation

Jimmy Wales

Jimmy Wales

Jimmy “Jimbo” Wales, is an American Internet entrepreneur best known for
founding Wikipedia.org, as well as other wiki-related organizations, including
the charitable organization Wikimedia Foundation, and the for-profit company
Wikia, Inc.

Wales received his Bachelor’s degree in finance from Auburn University and his
Master’s in finance from University of Alabama. He was appointed a fellow of
the Berkman Center for Internet & Society at Harvard Law School in 2005 and in
2006, he joined the Board of Directors of the non-profit organization Creative
Commons.

In January of 2001, Wales started Wikipedia.org, the online encyclopedia that
anyone can edit and today Wikipedia and its sister projects are among the
top-five most visited sites on the web (comScore, January 2009). In mid-2003,
Wales set up the Wikimedia Foundation, a non-profit organization based in St.
Petersburg, Florida, to support Wikipedia.org. The Foundation, now based in
downtown San Francisco, boasts a staff of close to thirty focusing on
fundraising, technology, and programming relating to the expansion of
Wikipedia. Wales now sits on the board of trustees of the Wikimedia Foundation,
and as founder continues to act as a key spokesperson.

In 2004, Wales co-founded Wikia, Inc., a for-profit company that enables groups
of people to share information and opinions that fall outside the scope of an
encyclopedia. Wikia’s community-created wikis range from video games and
movies to finance and environmental issues. Wikia, Inc., attracts more than 30
million unique visitors per month to its 10,000+ enthusiast communities.

In 2007, The World Economic Forum recognized Wales as one of the “Young
Global Leaders.” This prestigious award acknowledges the top 250 young
leaders for their professional accomplishments, their commitment to society and
their potential to contribute to shaping the future of the world. In addition,
Wales received the “Time 100 Award” in 2006, as he was named one of the
world’s most influential people in the “Scientists & Thinkers” category.


California Free Digital Textbooks Initiative

California Free Digital Textbooks Initiative

CK-12’s FlexBooks earned perfect scores in Phase Two of Gov. Schwarzenegger’s Free Digital Textbook Initiative. read more.

Mathematics


CK-12 Probability
and Statistics (Basic)
(CA Textbook)
Download PDF (Link 1)
Download PDF (Link 2)

CK-12 Probability and
Statistics (Advanced)
(CA Textbook)
Download PDF (Link 1)
Download PDF(Link 2)

CK-12 Calculus
(CA Textbook)Download PDF (Link 1)
Download PDF (Link 2)

CK-12 Geometry
(CA Textbook)
Download PDF (Link 1)
Download PDF (Link 2)

CK-12 Trigonometry
(CA Textbook)
Download PDF (Link 1)
Download PDF (Link 2)

Science


CK-12 Biology I
(CA Textbook revision)
Download PDF (Link 1)
Download PDF (Link 2)

CK-12 Earth Science
(CA Textbook revision)
Download PDF (Link 1)
Download PDF (Link 2)

CK-12 Life Science
(CA Textbook revision)
Download PDF (Link1)
Download PDF (Link 2)

CK-12 Chemistry
(CA Textbook)
Download PDF (Link 1)
Download PDF (Link 2)
For Further Program Information, Contact neeru@ck12.org
CK-12 Foundation
3430 W. Bayshore Rd., Suite 101
Palo Alto, CA 94303
USA
(650) 494-1302
(650) 494-1313
info@ck12.org
Got questions? Check out our FAQ